FAQS

Here to Answer your

FREQUENTLY ASKED QUESTIONS

Call Us +27 72 313 8061 or drop us a message at info@envirokid.co.za

When will my items be delivered?

All available items on the site are in stock and ready to be sent within 1-2 working days. Delivery can take 2-5 days depending on your area. Should you wish to collect your order or have it sent urgently please contact us before placing your order to confirm. 

Where do you deliver?

We are based in Cape Town and deliver country wide within South Africa. Unfortunately we are currently not shipping internationally through the site but please don't hesitate to contact us if you would like a quote and we will get back to you with all the details. 

What are your delivery fees?

We charge R49 for Standard delivery with the Courier Guy or Aramex. 

All orders over R600 are delivered free of charge. 

If you need a parcel delivered urgently there may be an additional charge depending on your location. 

I have a question about my order?

Email hello@presentdrop.co.za with the order number and your query. If it is something we can help with and the gift is not yet processed or shipped, we will accommodate as best we can!

Do you offer gift wrapping?

Yes we definitely offer gift wrapping, should you wish to send a baby shower or birthday gift to someone, just add a note in the comments section with your personal message and we will be sure to make it extra special for the lucky one. 

What is your return policy?

Envirokid will gladly accept your returned items within 14 days of purchase, however returned items must be in new, unused condition with all original packaging intact. If you would like to exchange an item, you may send us your return and once refunded or given store credit, you may then place a new order. All returns will be at your own cost. 

Damaged or broken items

We try our best to maintain a high standard of manufacturing and packaging but sometimes things slip through unnoticed. Please send us photos of any issues you may have to info@envirokid.co.za and we will try our best to arrange a replacement item. 

what payment methods do you accept?

We accept Visa and Mastercard through Peach Payments and Snapscan. EFT and cash payments can be made via arrangement. info@envirokid.co.za

Do you offer a guarantee on your products?

We hope all our products are received with great satisfaction and are used to the maximum enjoyment of little ones but should something break within 30 days of purchase under normal use please contact us and we can see what we can do to fix or replace the item. 

Can I collect and skip the delivery charge?

Yes we are more than happy for your to collect your items from our studio in Plattekloof Glen. Please just pop us a quick message or call to get the address and arrange a time. 

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